December 28, 2005
Now, if we are to do better in this new century, what must we do differently? In a word, we must embrace complexity theory. We must understand complex systems.
We live in a world of complex systems. The environment is a complex system. The government is a complex system. Financial markets are complex systems. The human mind is a complex system---most minds, at least.
By a complex system I mean one in which the elements of the system interact among themselves, such that any modification we make to the system will produce results that we cannot predict in advance.
Furthermore, a complex system demonstrates sensitivity to initial conditions. You can get one result on one day, but the identical interaction the next day may yield a different result. We cannot know with certainty how the system will respond.
Third, when we interact with a complex system, we may provoke downstream consequences that emerge weeks or even years later. We must always be watchful for delayed and untoward consequences.
The science that underlies our understanding of complex systems is now thirty years old. A third of a century should be plenty of time for this knowledge and to filter down to everyday consciousness, but except for sloganslike the butterfly flapping its wings and causing a hurricane halfway around the worldnot much has penetrated ordinary human thinking.
On the other hand, complexity theory has raced through the financial world. It has been briskly incorporated into medicine. But organizations that care about the environment do not seem to notice that their ministrations are deleterious in many cases. Lawmakers do not seem to notice when their laws have unexpected consequences, or make things worse. Governors and mayors and managers may manage their complex systems well or badly, but if they manage well, it is usually because they have an instinctive understanding of how to deal with complex systems. Most managers fail.
Why? Our human predisposition treat all systems as linear when they are not. A linear system is a rocket flying to Mars. Or a cannonball fired from a canon. Its behavior is quite easily described mathematically. A complex system is water gurgling over rocks, or air flowing over a birds wing. Here the mathematics are complicated, and in fact no understanding of these systems was possible until the widespread availability of computers.
One complex system that most people have dealt with is a child. If so, you've probably experienced that when you give the child an instruction, you can never be certain what response you will get. Especially if the child is a teenager. And similarly, you cant be certain that an identical interaction on another day wont lead to spectacularly different results.
If you have a teenager, or if you invest in the stock market, you know very well that a complex system cannot be controlled, it can only be managed. Because responses cannot be predicted, the system can only be observed and responded to. The system may resist attempts to change its state. It may show resiliency. Or fragility. Or both.
An important feature of complex systems is that we dont know how they work. We dont understand them except in a general way; we simply interact with them. Whenever we think we understand them, we learn we dont. Sometimes spectacularly.
And for that matter, who believes that the complex system of our atmosphere behaves in such a simple and predictable way that if we reduce one component, carbon dioxide, we will therefore reliably reduce temperature? CO2 is not like an accelerator on a car. Its not linear (and by the way, neither is a car accelerator.) And furthermore, who believes that the climate can be stabilized when it has never been stable throughout the earths history? We can only entertain such an idea if we dont really understand what a complex system is. Were like the blonde who returned the scarf because it was too tight. We dont get it.
Fortunately, studies show that we can learn to manage complex systems. There are people who have investigated complex systems management, and know how to do it. But it demands humility.
And I would add, along with humility, managing complex systems also demands the ability to admit we are wrong, and to change course. If you manage a complex system you will frequently, if not always, be wrong. You have to backtrack. You have to acknowledge error. Youve probably learned that with your children. Or, if you dont have children, with your bosses.
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