September 30, 2009

Better him than me

James Joyner does yeoman's work by diving into the fetid pit that Balloon Juice has become. He even links to Cole twice today (maybe yesterday- I didn't check the time/date stamp) and call's one of Cole's opinions "wrong-headed". Now I'm not disagreeing with Mr. Joyner, but calling Cole's opinions wrong-headed is not much different from stating that the sun will rise in the east.

Posted by: Physics Geek at 01:46 PM | No Comments | Add Comment
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September 08, 2009

A GPS story for the rest of us

Yes, I have a GPS in my car. I also have that Amish thingy- a MAP- in my car, too, as the GPS has, on occasion, said You have arrived at your destination when I'm in the middle of fucking nowhere. In any event, check out this story.

Posted by: Physics Geek at 10:29 AM | No Comments | Add Comment
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September 01, 2009

Don't make her angry

You wouldn't like her when she's angry.

I've dealt with customer service many times during my life, some good, some horrifically bad. There was a time when businesses could shit on their customers and still stay "tough shit" when we complained. Not anymore. Twitter? Facebook? Email? Blogs? Have people simply not heard of these things? I'll be honest and state that my readership, while beloved by me, is teeny tiny. However, if I were to receive a big steaming pile like Maytag tried to inflict on Dooce, I will guarantee you that some of my friends and acquaintances could help my complaints go viral. One person complaining? Not a problem to a company. One million persons complaining? You've got a corporate PR and -potentially- financial debacle.

So, my friends in the business community, consider this a friendly FYI: do not continue to treat customers, real or potential, as effluent from your various bodily orifices. You need us far more than we need you and- you might want to write this down if it'll help you remember- spread your acts of neglect and malfeasance worldwide before you have your first cup of morning coffee. Remember this word: customer. And this one: service. They are related directly to your bottom line.

Posted by: Physics Geek at 09:39 AM | No Comments | Add Comment
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